Review Agent

How often do you check your reviews? How often do you answer them? Did you know your users can edit their reviews after having a pleasant response from you? More importantly, did you know dropping under a 4 star rating reduces revenue by 200%? Are you aware that reviews are the single greatest factor affecting a user’s purchase decision?

Honestly, it doesn’t matter how you answer these questions because we have the answer: Fload’s Review Agent. The team at Fload is 100% made out of ex-founders. All of us have hired people for the sole purpose of handling App Store reviews. That employee not only answers customers and solves their issues, but also surfaces what we should be doing less and more off. Reviews carry a lot of emotional weight with them and for someone to write one means they have something important to say, something they feel strongly about. Fload is now that employee.

How it Works

Fload constantly scans your app stores for new reviews and keeps them synced to your Fload dashboard. In the dashboard, you can view reviews, reply to them, edit your responses, sort them, and track your trends over time. And like a good employee, Fload then drafts replies to all the reviews that come in using its extensive knowledge-base of your product, its metrics, and some guidelines you can determine. In agent mode, Fload will send those replies and take the entire review pipeline off of your plate so you can focus on building product. It even surfaces insights and uses these insights in generated reports and throughout the product. You also have the choice to let Fload draft replies and run them by you first.

We’ve been using Fload’s Review Agent for a few weeks now and we’ve done all the final tweaks and trusted it with the hundreds of reviews we get on our apps every week. 

Pricing

Review Agent is live! Until next week, all reviews are included in your Fload membership. Next week, we are rolling out our new credit and usage based pricing system. I know I’m one of the founders here, but even if you’re not convinced our other set of agents will give you an unfair competitive advantage, I’d join immediately and get your reviews in order. Fload has a catch up mode that allows you to catch up and answer all those reviews you’ve been slacking on. It can also generate reports and help you figure out what to work on next, what people are complaining about, and how you can improve your product and increase your revenue.

What’s Next

So we’ve established reviews are the single greatest factor affecting a user’s purchase decision. What are the other factors? ASO (App Store Optimisation) is the next one in line. We’re cooking at Fload and soon Fload will optimise your App Store product pages with contextual screenshots, descriptions, keywords, promotional content, and even App Store promotions. All of it will be automated in all 175+ stores, 50+ languages, and 100s of culturally aware product pages. 

Final Words

We’re hard at work to make sure Fload has a full team of AI employees you can hire for 2026 and crush it. The earlier you sign up, the better data our agents have about your business. For example, App Store does not allow you to see the history of your rating on your App Store. You are blind when it comes to knowing how a release or a version affected reviews, ratings, and revenue. Fload tracks all of that from the day you sign up, so we encourage you to install Fload’s agent in your apps as soon as possible.