App Store Connect
Invite Fload's analyst to your App Store Connect team with three roles. Fload reads your sales, downloads and reviews, and the agents can reply to reviews and work on your listing. No password is ever shared.
What you get
- Downloads, sales, proceeds, subscriptions and trials for every iOS app you bring in.
- Every App Store review and rating, for the Review Agent.
- Your store listing and keywords, for the ASO Agent.
- A connection through Apple's official API once Generate Individual API Keys is on, for faster and more reliable syncing.
Before you start
- You need to be an Admin (or the Account Holder) in App Store Connect. Only an Admin can invite a new user and turn on API keys. If that isn't you, hand this step to whoever it is.
- It takes about two minutes: invite one email, tick three roles, turn on one switch.
Connect it
- In Fload, open Connectors, click App Store Connect, then Add Connector.
- Search for your publisher or app name and pick it.
- Select the apps to bring in. If one matches an app you already have in Fload, choose Link to existing app or Create new app.
- Copy your Fload analyst email.
- In App Store Connect, open Users and Access and invite that email as a new user.
- Grant the roles Marketing, Customer Support and Finance.
- Turn on Generate Individual API Keys for this user.
- Send the invite, then click I've sent the invite in Fload.
Fload accepts the invite and checks each role and the API key in the background. You can keep going while it does. If a role is missing, Fload names it: add it in App Store Connect, then re-check.
How do I do this? in the same window walks you through these steps. If the Fload analyst is already on your team, click Already on account instead.
The three roles
| Role | What it lets Fload do | Without it |
|---|---|---|
| Customer Support | Read your reviews and reply to them | Fload can't read your App Store Connect data at all |
| Finance | Read your sales and revenue reports | Sales and revenue data is missing |
| Marketing | Read and update your store listing and keywords | Only ASO work pauses. Your other data keeps syncing |
If you gave the analyst the App Manager role, that covers Marketing and Customer Support but not Finance, so add Finance too.
What Fload reads
| Data | Used for |
|---|---|
| Downloads and re-downloads | App metrics, reports and the App Audit |
| Proceeds and sales | Revenue in App metrics and reports |
| Subscriptions and trials | Subscriber counts, trial starts and conversion |
| Product page views | How well your store page converts |
| Active devices and crashes | Engagement and stability |
| Reviews and ratings | The Review Agent |
| Store listing and keywords | The ASO Agent |
| Pricing setup | Price analysis |
What Fload can change: replies to reviews, and your store listing and keywords. Each agent works within the mode you set for it.
What Fload never touches: legal agreements, tax and banking, your Apple ID password, and adding or removing users.
When data arrives
- Apple publishes its reports late, so store data is complete up to about two days ago.
- Reviews sync every 30 minutes.
- Trial conversion rates are dated by the day a trial started, so each day's rate fills in once its trials have ended: a few days later for short trials, longer for long ones.
- Until the first data lands, the card says No data received yet.
Fix a problem
The card names a missing role Open Users and Access in App Store Connect, select the Fload analyst, add the role and keep Generate Individual API Keys on. Then choose Refresh Roles from the connection's menu.
The card shows Enable API keys Generate Individual API Keys is off for the Fload analyst. Click Enable API keys to open App Store Connect and turn it on.
One app's icon has a red ring App Store Connect no longer shows that app to Fload, so its data has stopped updating. Check that the analyst still has access to the app.
The card is red and nothing syncs Check that the invite was accepted and the analyst still has the Customer Support role. Then use Fix on the card, or Retry Connection from its menu.